We are very happy to provide a reference for Pro Computer Solutions and in particular, David Downs and his partner Ryan Witt and staff Bryan McCorkendale. David is great to work with - explains the technology side of the tools in the language that we all can easily understand, works great with our staff one/one when it is needed to resolve problems. We have 100 workstations, multiple servers and 5 office locations that Pro Computer Solutions provides services for. We utilize their remote services for the most part which has made a significant positive impact on the timely response to our IT needs. The call-in service help line always has a person to take your call and the web based Help line is easy to use by all staff when a problem needs to be reported.
Pro Computer Solutions stepped in when our prior contractor was leaving about 4 years ago and the transition was as seamless as possible for our staff and business functions. They provide the 24/7 monitoring of our systems and are great to help us in problem solving our network needs in a creative and functional means based upon our limited resources as a not-for-profit organization. We probably challenge them at times more than they would like but they always come up with an idea to address the need we have. We can't say enough about their services to really show you how much we appreciate their willingness to work with us and be innovative in their thinking to keep our systems up and running.
Director of Human Resources/Administrative Services
The Rehabilitation Institute of Kansas City