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September 11th, 2014

MobileGeneral_Sep08_BOur mobile devices are quickly becoming so highly integrated into our lives that it can be difficult to imagine life without them. But, there will come a time when you decide to upgrade to a new device. When this does happen, you may consider selling your old device. If you do decide to do this, one thing you should ensure you have done is to deauthenticate your apps.

What exactly is deauthentication?

Some apps, although not all, require that you authenticate your device in order for them to work. Many developers who ask users to authenticate their device do so in order to either prevent copies of the software from being created and utilized, or to ensure that the device and app can communicate securely.

Some examples of apps that ask for authentication include those that use multi-factor authentication, password managers, and apps that require a subscription or credit card information, etc. On some devices you even need to enter a code or key, much like installing software on a new computer, in order to activate all the features of the app.

The main reason many developers require authentication is connected to security. As security is becoming an ever more pressing issue, there is a good chance that we will see more apps asking users to authenticate their devices in the future.

The issue with this is that when you go to sell your device you will likely need to purchase the app again or the buyer of the device won't be able to set up their own account.

Common apps you should deauthenticate

Apps with subscription services: This includes apps like Google Play Music, Spotify, Office for iPad, cloud storage apps that you have linked your device to, etc. These apps are usually either linked with your device or your phone number so it is a good idea to deauthenticate them.
  1. Kindle app: The Kindle app is actually linked to your device and users who want to use the app will likely not be able to if the device is linked to your account. You can unlink devices by going to the Amazon site, logging in and selecting Manage your Content and Devices when you hover over your account name.
  2. Password management apps: These apps usually require that you authenticate your device to use a particular service. If you try to log in on a new device, these apps may not work properly.
  3. Chat apps: Some chat apps like WhatsApp or Line require that you register for the service using your phone number. If you are keeping your number, you shouldn't have to deauthenticate, but if you are getting a new number, you should go into the account settings of each app and unlink your number. WhatsApp for example has a feature that allows you to move your number to a new device.
  4. Any app or service that you have linked credit card information to: While you ordinarily don't have to physically deauthenticate these apps, as the information is usually linked to an account and password, it is a good idea to unlink your credit card with any app on your phone before you hand it over. This will help ensure that credit card information is not stored or accessible.
When it comes to the major app stores, e.g., Windows Phone Store, Google Play, and iTunes, you will often see that your device has been linked to your account. If you are going to sell your device, the best course of action is to reset using the factory reset option. This will delete all data and installed apps on the device. This will often be enough to deauthenticate all apps.

If you are looking to learn more about getting rid of your older devices, contact us today.

Published with permission from TechAdvisory.org. Source.

September 10th, 2014

iPad_Seo08_BMicrosoft has been making a steady push into mobile markets, especially when it comes to apps. One of their biggest, and most helpful, releases has been mobile optimized versions of their popular Office programs. While Office for iPad is useful for many business users, you do need a subscription to access all the features. Microsoft has recently announced that they have updated the iPad apps and added in-app subscriptions.

Looking at the recent subscription update

When the iPad versions of the Office apps were released, users could download the apps for free but needed an Office 365 subscription in order to use the full features of the apps. Those who didn't have a subscription were limited to only being able to read and print Office documents, and present using PowerPoint.

Those who wanted to use all the features of the app needed to sign up for an Office 365 account. In order to do this, they had to physically go to the Office 365 site and sign up. They couldn't sign up via the app. While this process isn't overly taxing, it did cause some frustration for some users.

To remedy this, Microsoft has recently announced that users will now be able to sign up for an Office 365 subscription directly from the app. According to an article posted on the Microsoft Office blog, "Starting today [September 2, 2014], you can buy a monthly subscription to Office 365 from within Microsoft Word, Excel, and PowerPoint for iPad."

The subscriptions you can purchase

While Microsoft has noted that you can purchase an Office 365 subscription in-app, you should be aware that the subscriptions are monthly and for the Home or Personal versions of Office 365.

A monthly Office 365 Home subscription costs USD$9.99 a month and can be used on one iPad and up to five PCs or Macs, while an Office 365 Personal plan costs USD$6.99 a month and can be installed on on iPad and one PC or Mac.

What about business users?

For the time being, users can only subscribe to individual Office 365 accounts via the app. If your business has an Office 365 for Business subscription e.g., Office 365 Small Business Premium, etc, you should be able to access the full-version of the iPad app without having to sign up for a Personal or Home subscription, just log in using the same username and password you use to sign into Office 365.

If you don't have an Office 365 subscription, then it may be a good idea to get in touch with us to learn more about Office 365 business plans and how they can be successfully implemented into your business.

Published with permission from TechAdvisory.org. Source.

Topic iPad
September 10th, 2014

Office_Sep08_BExcel is heavily dependant on formulas, and it seems like there is literally a formula for everything. For example, have you ever been working in Excel and needed to combine the contents of two different cells into a new one without adding them together? While you can copy and paste the content of the different cells you can also use the concatenate formula.

Using the concatenate formula to combine cells

If, for example, you have a spreadsheet with first names in column A, last names in column B, and want to combine them into column C to display the full name you can do so by:
  1. Clicking on cell C2 (or the row where the information you want to combine is)
  2. Typing =concatenate(
  3. Clicking on cell A2 and then adding a comma (,)
  4. Clicking on cell B2 and closing the formula with a closing bracket
  5. Hitting Enter
You should see the two cells are now combined in cell C2, with the formula for cell C2 reading:

=CONCATENATE(A2,B2).

The problem is, there will be no space inbetween the letters or numbers, so you will need to edit the formula to read:

=CONCATENATE(A2," ",B2)

The double quotations with a space in between them tells Excel to add a space to the cell in between the contents of A2 and B2.

If you have more than two columns you would like to combine, then simply add a comma after each cell. If for example you have three columns (A1, B1, and C1) you would enter the formula:

=CONCATENATE(A1 " ",B1 " ",C1) in column D1.

Combining two cells without concatenate

While concatenate works well, there is actually a shortcut that you can use which involves the ampersand '&':
  1. Click on cell C2 (or the row where the information you want to combine is)
  2. Type =
  3. Click on cell A2 and then type & in the formula.
  4. Click on B2 and hit Enter
You should see the contents of A2 and B2 combined together in C2. If you click on cell C2 and look at the formula, it should read: =A2&B2.

The only problem is, there won't be a space between the content. To add a space, you can edit the formula so that it reads:

=A2&" "&B2

Note the space between the two quotation marks. This tells Excel to add a space between the contents of A2 and B2.

Once you have the base formula on one cell, you can press the small box at the bottom of the cell and drag it down the row so that the other information can be quickly compiled. This makes it much easier than having to copy and paste the content individually. And, If you would like to learn more Excel tips, contact us today. We can save you valuable time and resources.

Published with permission from TechAdvisory.org. Source.

September 5th, 2014

gloStream_Sep03_AIn order to become a pacesetting medical practice, you have to leverage technology as a tool to provide exceptional care—and gloStream’s cloud-based and meaningful-use-certified and performance-management service, gloCare, allows you to do that.

Unlike competitive offerings, gloCare is highly personalized, allowing gloStream to tailor the technology to each individual doctor’s needs, even when a practice has several doctors practicing medicine differently.

gloCare includes Microsoft-Word-based notes that allow doctors to capture the rich tapestry of each patient encounter without expensive programming, and gloCommunity lets doctors to download and share content, such as templates, to provide more efficient patient care. It’s also easy to go mobile, as gloCare includes gloMobile, a native iPad application that lets doctors and practice staff access patient information and staff resources anywhere.

gloCare is used by thousands of practices across the country, and getting started is easy, as gloStream provides onsite, in-person training to ensure our clients become highly successful users. Contact gloStream for more information.

Published with permission from TechAdvisory.org. Source.

Topic gloStream
September 4th, 2014

Security_Sep02_BEveryone today seems to be constantly relying on their smartphones to help complete daily tasks which has resulted in the need to recharge subsequently increasing. And when you’re far from your charger, public charging kiosks can seem like a good substitute. However, this can lead to juice jacking of your smartphone. If this is news to you then let’s find out what juice jacking is and how you can avoid it.

What’s juice jacking?

Regardless of the kind of smartphone you have, whether it’s an Android, iPhone or BlackBerry, there is one common feature across all phones: the power supply and the data stream pass over the same cable. This setup allows for juice jacking during the charging process whereby user access is gained on your phone by leveraging the USB data/power cable to illegitimately access your phone’s data and/or inject malicious code onto the device.

The attack can be as simple as an invasion of privacy, wherein your phone pairs with a computer concealed within the charging kiosk and information such as private photos and contact information are transferred to a malicious device. However, on the other hand, it can also be as invasive as an injection of malicious code directly into your phone. According to security researchers at this year’s Black Hat security conference, your iPhone can be compromised within one minute of being plugged into a harmful charger.

Exposure to a malicious kiosk can also create a lingering security problem even without the immediate injection of malicious code. Once a device is paired to a computer, it can access a host of personal information on the device, including your address book, notes, photos, music, sms database, typing cache, and even initiate a full backup of your phone, all of which can be accessed wirelessly at anytime.

How do I avoid it?

The most effective precautions center around simply not charging your phone using a third-party system. Here are some tips to help you avoid using public kiosk charger:
  • Keep your devices topped off: Make it a habit to charge your phone at your home and office when you’re not actively using it or are just sitting at your desk working.
  • Carry a personal charger: Chargers have become very small and portable, from USB cables to power banks. Get one and throw it in your bag so you can charge your phone anytime you’re at the office or while on-the-go if you use a power bank.
  • Carry a backup battery: If you’re not keen on bringing a spare charger or power bank, you can opt to carry a full spare battery if your device has a removable battery.
  • Lock your phone: When your phone is truly locked as in inaccessible without the input of a pin or equivalent passcode, your phone should not be able to be paired with the device it’s connected to.
  • Power the phone down: This technique only works on phones on a model-by-model basis as some phones will, despite being powered down, still power on the entire USB circuit and allow access to the flash storage in the device.
  • Use power only USB cables: These cables are missing the two wires necessary for data transmission and have only the two wires for power transmission remaining. They will charge your device, but data transfer is made impossible.
Even the tiniest detail like charging your phone from a kiosk charger could affect the security of your device. While there are many substitutes to using a third-party system, ultimately the best defense against a compromised mobile device is awareness. Looking to learn more about today’s security and threats? Contact us today and see how we can help.
Published with permission from TechAdvisory.org. Source.

Topic Security
September 3rd, 2014

BCP_Sep02_BBusiness operators know that when it comes to business continuity, everything is about time. It doesn’t matter if you can recover your business activities if this isn’t achieved in reasonable time. But what is considered “reasonable”? This is what the business impact analysis (BIA) determines. The BIA aims to find out what the recovery time objective is for each critical activity within an organization. With that in mind, let’s take a look at five tips for reliable business impact analysis.

Five tips for successful business impact analysis:

  1. Treat it as a (mini) project: Define the person responsible for BIA implementation and their authority. You should also define the scope, objective, and time frame in which it should be implemented.
  2. Prepare a good questionnaire: A well structured questionnaire will save you a lot of time and will lead to more accurate results. For example: BS (British standard) 25999-1 and BS 2599902 standards will provide you with a fairly good idea about what your questionnaire should contain. Identifying impacts resulting from disruptions, determining how these vary over time, and identifying resources needed for recovery are often covered in this. It’s also good practice to use both qualitative and quantitative questions to identify impacts.
  3. Define clear criteria: If you’re planning for interviewees to answer questions by assigning values, for instance from one to five, be sure to explain exactly what each of the five marks mean. It’s not uncommon that the same event is evaluated as catastrophic by lower-level employees while top management personnel assess the same event as having a more moderate impact.
  4. Collect data through human interaction: The best way to collect data is when someone skilled in business continuity performs an interview with those responsible for critical activity. This way lots of unresolved questions are cleared up and well-balanced answers are achieved. If interviews are not feasible, do at least one workshop where all participants can ask everything that is concerning them. Avoid the shortcut of simply sending out questionnaires.
  5. Determine the recovery time objectives only after you have identified all the interdependencies: For example, through the questionnaire you might conclude that for critical activity A the maximum tolerable period of disruption is two days; however, the maximum tolerable period of disruption for critical activity B is one day and it cannot recover without the help of critical activity A. This means that the recovery time objective for A will be one day instead of two days.
More often than not, the results of BIA are unexpected and the recovery time objective is longer than it was initially thought. Still, it’s the most effective way to get you thinking and preparing for the issues that could strike your business. When you are carrying out BIA make sure you put in the effort and hours to do it right. Looking to learn more about business continuity? Contact us today.
Published with permission from TechAdvisory.org. Source.

September 3rd, 2014

OSX_Sep02_BAt one time or another everyone will need to take a screenshot. While most Apple users are aware that this function is possible, it can sometimes be difficult to take the screenshot you want. If this is a problem you have come across in the past, or if you are looking to learn how to take better screenshots, here are four tips that can help.

1. Know the shortcuts

As a Mac user, you likely know that the system is shortcut heavy. From navigating, to switching screens, to even opening programs, there is a shortcut for almost everything, including screenshots. With OS X there are a number of shortcuts associated with screenshots, and it is worthwhile knowing them:
  • Command + Shift + 3: Takes a screenshot of the entire screen.
  • Command + Ctrl + Shift + 3: Captures the entire screen and copies it to the clipboard. If you select Paste in a program like a word processor, it should paste the image.
  • Command + Shift + 4: Allows you to select the screenshot area and save it.
  • Command + Ctrl + Shift + 4: Allows you to select the screenshot area and copy it to the clipboard.
  • Command + Shift + 4 followed by spacebar: Captures an open window, folder, menu bar or desktop icon and saves it.
  • Command + Ctrl + Shift + 4 followed by spacebar: Captures an open window, folder, menu bar or desktop icon and copies it to the clipboard.
With Command + Shift + 4, you can also press and hold the spacebar once you have drawn a shape to move it around and select a different area. Also, pressing esc will cancel the screenshot selection if you have say selected too big of an area.

2. Including the cursor

Sometimes you may want to capture the mouse cursor pointing at something within a screenshot. You can do this by:
  1. Opening the Utilities folder on your computer. The quickest way to do this is to hit Command + Spacebar and typing Utilities.
  2. Scrolling down to the Grab app and opening it.
  3. Selecting Grab from the top right of your screen, followed by Preferences.
  4. Clicking on the cursor you would like to show up in your screenshots.
When you take the screenshot, the pointer will appear where you left it when the screenshot was taken.

3. Using Preview to take screenshots

If you have documents or files that contain images or text stored on your hard drive that you would like to take a screenshot of, the shortcuts will work fine, but did you know that you can use the Preview app to take screenshots as well?

If you right-click on the file that contains the information that you would like to take a screenshot of and select Open with followed by Preview, you will see the file open in preview mode. Clicking on File from the menu bar along the top followed by Take screenshot will allow you to capture the image.

When using this feature, you can select either:

  • From Selection… - Will allow you to draw a box to capture the screenshot.
  • From Window… - Will save the whole open window.
  • From Entire Screen… - Will capture the open window plus anything else on your screen.

4. Using the Grab app

Did you know that there is actually an app already installed on your computer that allows you to take screenshots? Most users rely on the shortcuts listed above, but these are actually related to the Grab app which is located in the Utilities folder.

If you open Grab (press Command + spacebar and type in 'Grab', select Grab under Applications), you can manually take screenshots using the app by:

  1. Clicking Capture.
  2. Selecting the type of screenshot from the drop-down menu.
The types of screenshot you can take with Grab include:
  1. Selection - Draw a box around the area of your screen you would like to capture.
  2. Window - Allows you to select a window to capture. Simply open the window and select Choose Window from the pop-up box.
  3. Screen - Will snap a screenshot of your entire screen.
  4. Timed Screen - Will start a timer then take an image of the screen in 10 seconds.
Looking to learn more about using OS X? Contact us today!
Published with permission from TechAdvisory.org. Source.

Topic Apple Mac OS
August 27th, 2014

socialmedia_Aug26_BMany businesses rely on visuals to sell their products. From bakeries to hotels, an attractive product will bring in the customers and ultimately profits. This is why social media services like Instagram have become so popular. Business owners are increasingly wanting to find out how they too can create high quality images on the mobile platform.

The truth behind some of Instagram's best images

Those awesome Instagram photos we see aren't always taken using mobile phones. Instead, many users use digital cameras which offer much better image quality. You can capture some amazing shots with a higher end DSLR cameras with multiple lenses.

If you have one of these cameras and are looking to create high-quality images for Instagram, or any other social media site, you may be slightly confused as to how to get the images onto the platform - especially since many of us use this via the mobile app. To make uploading a little easier, here is a brief guide detailing how to get images from your digital camera onto Instagram.

1. Transfer and process images

Once you have taken photos with your camera, you will need to get them off of your camera's memory and onto your computer's hard drive. Most camera's have apps that allow you to do this, so be sure to follow the instructions in the app that came with it.

When your images have been transferred to your computer, you are likely going to want to process them a little bit. This is especially true if you have a DSLR or other high-end point-and-shoot which takes RAW images. These can be quite large and are not compatible with Instagram.

Most images taken with a camera are quite large in size, so you are going to need to use an image editing program like Adobe Photoshop, or free tools like Pixlr to process them. What you are looking to do is to crop your images so that they are square.

If you are used to the advanced photo editing features, then do your edits before cropping. When you crop your images you should crop or resize them so that they are 640X640 pixels. This is the size of all images taken using Instagram's camera app.

Also, be sure to save the images as JPEGs, as this is the image format used by most smartphone cameras.

2. Save processed images in their own folder

It helps to create a folder somewhere on your hard drive (we recommend in the same folder where you save all of your other folders) that is specifically for images you want to post on Instagram.

When you have processed and edited the images to your liking, save the images here. Try using an easy to use file name like the date and a letter or note so you can easily tell which images are which, so you know which to use.

3. Move the images to your device

You can move images using the cloud or by manually transferring the images to your phone. If you decide to manually transfer your files, you will need to plug your device into your computer.

For users with iPhones, you can open iTunes and click on your device followed by Photos. Then select the box beside Sync photos from. Select the file you created in the step above and then Sync to transfer the images over.

For users with Android devices, plug your phone into the computer and drag the folder you created in the step above into the Photos folder of your Android device.

For Windows Phone users, plug your device into your computer and open My Computer on your desktop. You should see your device listed in the window that opens. Open the file system for your device and drag the image files you created above into the Photos folder of your phone.

If you choose to use the cloud to transfer your files, use the operating system's cloud (e.g., iCloud, Google Drive, or OneDrive) to upload the files. Just be sure to use the same account as the one on your phone.

4. Add images to Instagram

Once the photos are either on your device, or in the cloud, you can now upload them to Instagram. This can be done by:
  1. Opening the app and tapping on the camera icon.
  2. Tapping on the button in the bottom left of the screen.
  3. Selecting where the image is located on your device. E.g., the Gallery app if you placed the photos in your phone's hard drive, or the cloud service you used.
  4. Editing them as you see fit.
Once this is complete, you should be able to post your images as you usually do with any other Instagram image on your phone. Take the time to add filters, and hashtags as well as a good description before you post.

If you would like to learn more about using Instagram to share your images then get in touch and we will show you the advantages of the bigger picture.

Published with permission from TechAdvisory.org. Source.

Topic Social Media
August 26th, 2014

androidphone_Aug26_BAs you learn about the different features of your Android smartphone, you’ll no doubt come across is location services and whether or not you want to approve these. While you might think this convenient feature can do you no harm, think again. Sometimes it’s best to hide your location in your smartphone as this can affect your device’s security. With this in mind, let’s take a look at how to change different location settings on your Android smartphone.

Photos and GPS tagging

Your Android smartphone gives you the ability to attach GPS coordinates to the pictures you take, known as geo-locating or GPS tagging. This lets you arrange pictures in albums by locations, or lets Google+ stitch together stories of your trips. Geo-locating images in itself isn’t a bad thing, but you can get into trouble when you broadcast sensitive locations to the world. For instance, a picture of your expensive watch with a GPS tag of your house isn’t the best idea.

Four ways to control geo-locating photos:

  1. Go to your camera settings and you’ll find an on/off toggle.
  2. Simply go into Settings>Location and from there you can decide if you want the location saved along with your images.
  3. Download an EXIF editor and manually remove the location information from specific images.
  4. You can also turn off location services altogether by going to Settings>Location.

Discrete location settings

Apart from location settings in photos and GPS tagging, Android actually has three discrete location settings which allow you to set how accurately you want location reporting to be. You can find these at Settings>Location, Note that this affects your smartphone’s battery life immensely.
  • High accuracy: This uses the GPS radio in your phone to pinpoint its exact location from satellites while making use of nearby Wi-Fi and cellular networks too.
  • Battery saving: This mode only uses Wi-Fi networks and mobile networks to identify locations, and while it might not be as accurate it will help your phone last longer.
  • Device sensors only: This only uses the GPS radio to find you. It may take a little more time to find your location since it’s not using nearby Wi-Fi and mobile networks to get your general location first. This also uses more battery.
Having your location settings turned off will not only help keep your smartphone’s security intact, but also help strengthen your smartphone’s battery life. Interested in learning more about Android phones and their functions? We have solutions for you and your business.
Published with permission from TechAdvisory.org. Source.

August 25th, 2014

Security_Aug18_BThe idea of Internet security is almost always being called into question. It seems like nearly every month there is a security breach where important information like usernames and passwords are stolen. The trend appears to be increasing, with an ever expanding number of accounts being hacked. In early August, news broke of possibly the biggest breach to date.

The latest big-scale breach

In early August, it emerged that a Russian hacker ring had amassed what is believed to be the biggest known collection of stolen account credentials. The numbers include around 1.2 billion username and password combinations, and over 500 million email addresses.

According to Hold Security, the company that uncovered these records, the information comes from around 420,000 sites. What is particularly interesting about this particular attack is that such a wide variety of sites were targeted when compared this with other attacks which tend to either attack large brand names or smaller related sites.

How did this happen?

Despite what many believe, this was not a one-time mass attack; all sites that were compromised were not attacked at the same time. Instead, the hacker ring - called the Cyber Vor - was likely working on amassing this data over months or longer. How they were able to amass this much information is through what's called a botnet.

Botnets are a group of computers infected by hackers. When the hackers establish a botnet, they attack computers with weak network security and try to infect them with malware that allows the hacker to control the computer. If successful, users won't even know their computer has been hacked and is being used by hackers.

Once this botnet is established, the hackers essentially tell the computers to try to contact websites to test the security. In this recent case, the computers were looking to see if the websites were vulnerable to a SQL injection. This is where hackers tell the computers in the botnet to look for fillable sections on sites like comment boxes, search boxes, etc. and input a certain code asking the website's database to list the stored information related to that box.

If the Web developer has restricted the characters allowed in the fillable text boxes, then the code likely would not have worked. The botnet would notice this, and then move onto the next site. However, if the code works, the botnet notes this and essentially alerts the hacker who can then go to work collecting the data.

So, is this serious and what can I do?

In short, this could be a fairly serious problem. While 420,000 sites may seem like a large number, keep in mind that the Internet is made up of billions of websites. This means that the chances of your website's data being breached by this ring are small. That being said, there is probably a good chance that one of the sites related to your website may have been breached.

So, it is a cause for concern. However, you can limit the chance of hackers gaining access to your information and a website's information.

1. Change all of your passwords

It seems like we say this about once a month, but this time you really should heed this warning. With 1.2 billion username and password combinations out there, there is a chance your user name for at least one account or site has been breached.

To be safe, change all of your passwords. This also includes passwords on your computer, mobile devices, and any online accounts - don't forget your website's back end, or hosting service. It is a pain to do, but this is essential if you want to ensure your data and your website is secure from this attack.

2. Make each password different

We can't stress this enough, so, while you are resetting your password you should aim to ensure that you use a different one for each account, site, and device. It will be tough to remember all of these passwords, so a manager like LastPass could help. Or, you could develop your own algorithm or saying that can be easily changed for each site. For example, the first letter of each word of a favorite saying, plus the first and last letter of the site/account, plus a number sequence could work.

3. Test your website for SQL injection

If you have a website, you are going to want to test all text boxes to see if they are secure against SQL injection. This can be tough to do by yourself, so it's best to contact a security expert like us who can help you execute these tests and then plug any holes should they be found.

4. Audit all of your online information

Finally, look at the information you have stored with your accounts. This includes names, addresses, postal/zip codes, credit card information, etc. You should only have the essential information stored and nothing else. Take for example websites like Amazon. While they are secure, many people have their credit card and billing information stored for easy shopping. If your account is hacked, there is a good chance hackers will be able to get hold of your card number.

5. Contact us for help

Finally, if you are unsure about the security of your accounts, business systems, and website, contact us today to see how our security experts can help ensure your vital data is safe and sound.
Published with permission from TechAdvisory.org. Source.

Topic Security