Our Answer: Our remote network monitoring system watches over your network to constantly look for developing problems, security issues, and other problems so we can address them BEFORE they turn into bigger problems.
Q6: Why do you insist on remote monitoring?
Q5: Do you guarantee to complete projects on time and on budget?
Our Answer: Projects are fixed priced and guaranteed to be completed on time, in writing. This is important because many computer guys will only quote “time and materials,” which gives them free reign to nickel and dime you as well as take as much time as needed on completing a project.
Q4: Do you provide detailed invoices that clearly explain what I am paying for?
Our Answer: We provide detailed invoices that show what work was done, why, and when so you never have to guess what you are paying for. We also double check our invoices for accuracy before they are sent to you.
Q3: Do you take the time to explain what you are doing and answer my questions in terms that I can understand (not geek-speak) even for simple questions?
Our Answer: Our technicians are trained to have the ‘heart of a teacher’ and will take time to answer your questions and explain everything in simple terms.
Q2: How fast will you respond to my problem and is it guaranteed?
Our Answer: We guarantee to have a technician working on a problem within 60 minutes or less of your call. This is written into every service agreement we give to our clients because it’s standard procedure.
Q1: Do I talk to a live person when I call?
Our Answer: We answer our phones live from 8:00 a.m. to 5:00 p.m. and give all clients an emergency after-hours number they may call if a problem arises, including weekends. Why? Because many of the CEOs and executives we support work outside normal hours and find it to be the most productive time they have.